Information updated as of April 2, 2020
The novel Coronavirus 2019 (COVID-19) outbreak is now a major international pandemic affecting all our lives. United Way is proactively monitoring and aggregating information and resources that are available to help Miami-Dade community members during this economic and public health crisis.
Need help? We’ve started to aggregate information and links to different information and resources below to help you access important services like information/data recovery for businesses, legal and financial counseling for individuals, help filing for state assistance, and more.
NOTE: Please note this page will be updated as new information is available to assist families, small businesses and nonprofit organizations.
Miami Pandemic Assistance Program was created by generous donors to help families that may not be eligible for other assistance but are struggling with emergency needs, such as food, rent/mortgage assistance, etc., To request assistance, click here: English, Español, Kreyol
2-1-1 JCS Helpline Services (305.358.HELP) – Free 24-hour hotline in English, Spanish and Creole.
3-1-1 Contact Center – The County’s 311 Call Center is connecting senior citizens with food needs to the Emergency Operations Center for assistance.
Archdiocese of Miami – Archdiocesan updates regarding Coronavirus.
Archdiocese of Miami Elderly Services and Mobile Meal Delivery – Providing mobile meal delivery program for some 700 elderly clients in South Florida.
Baptist Care On Demand – Baptist Health South Florida is offering FREE online urgent care visits for a limited time using the code CARE19.
Bankrate – Mortgage lenders offer help to borrowers affected by Coronavirus
CareerSource Florida – Several resources are available to address job loss or business disruption.
Family Caregiver Alliance – Providing visitation guidelines and resources for caregivers.
Federal Student Aid – Coronavirus and Forbearance Info for Students, Borrowers, and Parents – student loans interests waived.
Feeding South Florida – Food insecure individuals and families can request help. To apply visit: feedingsouthflorida.org/benefits-emergency-services/
Florida Blue – Offering free, Emotional Support from licensed clinicians in Florida to all Floridians including those who do not have insurance or have coverage with another health plan.
- 24-Hour Toll-Free Helpline
- Free Bilingual Emotional Support
Florida Department of Children and Families – The state has recently waived work requirements or two assistance programs providing food (Supplemental Nutrition Assistance Program – SNAP) and shelter (Temporary Assistance for Needy Families – TANF).
Greater Miami Jewish Federation – Coronavirus updates
- JWorks is helping Jewish job-seekers
- Emergency Hotline for emergency counseling, financial aid, food, domestic abuse assistance and other services — 305-576-6550
Homebound Seniors In-Home COVID-19 Testing Service
IRS – Latest updates in response to Coronavirus (COVID-19)
- Economic Impact Payments – Check tax return requirements needed to receive an economic impact payment; low-income taxpayers, senior citizens, Social Security recipients, some veterans and individuals with disabilities who are otherwise not required to file a tax return will not owe tax.
- Tax filing and payment deadlines for individuals extended to July 15
Jewish Community Services – JCS remains open, providing food, counseling, crisis response and information, and referral services.
National Alliance on Mental Health (NAMI) – information and resources for Coronavirus COVID-19.
- Helpline Monday-Friday, 10:00 a.m. to 6:00 p.m., EST (800) 950-6264
Reemployment Assistance (formally known as unemployment compensation) – If your employment has been negatively impacted as a result of the mitigation efforts in Florida to stop the spread of COVID-19, you may be eligible to receive Reemployment Assistance. Apply for benefits here: http://www.floridajobs.org/Reemployment-Assistance-Service-Center/reemployment-assistance/claimants.
Shopping hours – listing of specialized hours and services for older adults and vulnerable to prevent the Coronavirus spread from Business Insider.
Tourism Industry Help – support for the hundreds of thousands of airline, cruise line and travel and tourism employees that are the lifeblood of Miami’s hospitality industry and our economy.
United Way Guide to Services – free innovative programs and services in our community
YMCA – will be providing child care services for kids of first responders, healthcare workers as well as city and county staffers. Find a YMCA new you.
Office for Civil Rights & Civil Liberties, US Department of Homeland Security communityengagement@HQ.DHS.GOV
Miami-Dade Public Schools:
M-DCPS Support Lines:
District Emergency Operations hotline: 305-995-3000
- To answer questions from students, parents and other community members about school district-related coronavirus response efforts.
- Hours of Operation: M – F from 8 a.m. – 4 p.m.
Instructional Learning Plan hotline: 305-995-HELP (4357)
- To support students, parents and teachers in engaging in distance learning.
- Hours of Operation: M – F from 8 a.m. – 4 p.m.
Mental Health Services hotline: 305-995-7100
- To assist students and their families with mental health support.
- Hours of Operation: M – F from 9 a.m. – 5 p.m.
M-DCPS Employee Assistance Program: 305-995-7111
- To assist with wellness support for employees.
- Hours of Operation: M – F from 9 a.m. – 5 p.m.
Devices and internet information – internet essentials update for Miami-Dade County Schools
Project UP-START – For support for unaccompanied youth firstname.lastname@example.org
Summer BreakSpot – Reduced or free lunches for public school students.
AARP’s Tele-Town Hall on Coronavirus Information – expert information and the opportunity to ask questions, please consider participating in on Thursdays at 1 PM.
Coronavirus disease 2019 (COVID-19) Checklist: Older Persons – learn about national guidelines specific to older adults.
- Contact the State of Florida COVID19 Call Center at 866-779-6121 or send inquiries to COVIDemail@example.com.
Coalition to End Social Isolation and Loneliness – helpful ideas on staying connected while intentionally isolating oneself at home.
- For immediate mental health support regarding COVID-19 anxiety, contact Crisis Text Line, text SHARE to 741741.
- To identify supermarkets with designated hours for older adults, see the Interactive Map.
For healthcare questions, contact Medicare for information on COVID 19 including Telephone and Video health consultations with a doctor through Telehealth
- Florida Department of Elder Affairs launched an innovative program to restaurant workers with meal delivery to seniors.
Mission United – United Way of Miami-Dade – Free services for Veterans. Get empowered now!
Legal Services of Greater Miami https://www.legalservicesmiami.org/
Miami VA Healthcare System https://www.miami.va.gov/emergency/index.asp
Miami Healthcare for Homeless Veterans Assistance https://www.va.gov/homeless/hchv.asp
- (During Closure, please call)
- Veterans Crisis Line: 1-800-273-8255
- National Call Center for Homeless Veterans: 1-877-424-3838
- City of Miami: 305-960-4980
- Miami VA Medical Center: 205-575-7000
Miami-Dade County Homeless Trust http://www.homelesstrust.org/
Operation Sacred Trust – 855-778-3411 TEXT OST to 67076
Over the Phone Intakes: Miami-Dade (305) 576-0080
The Advocate Program – https://advocateprogram.org/serving-veterans-and-their-families/
To report racist behavior, harassment or discrimination due to COVID-19, please contact CommunityEngagement@hq.dhs.gov
Child Care Providers
- Coronavirus Aid, Relief, and Economic Security Act (CARES Act) support for childcare market – provides several methods of relief and assistance for child care businesses, parents, and communities, to help manage the impacts of COVID-19 now and in the future
- Small Business Administration assistance contained in the CARES Act – Summary written in collaboration with the Committee for Economic Development for child care providers helpful for immediate access to working capital as a result of the COVID-19 emergency.
Facebook Small Business Grants Program – offering $100M in cash grants and ad credits to help while your business may be experiencing disruptions resulting from the global outbreak of COVID-19. A little financial support can go a long way. Visit to learn more at Boost with Facebook.
Great Miami Chamber of Commerce – COVID-19 Resource Guide to help businesses find help through the crisis.
Legal Services of Greater Miami – provides free legal assistance COVID-19 response/recovery.
Lennar Trade Partners – resource to help you identify and take advantage of the many stimulus provisions in the CARES Act that provide small business owners with liquidity to manage their cashflow through this current environment.
Miami-Dade Beacon Council – Business Continuity: COVID-19 Business Resource Center
Miami Eats – the Greater Miami Convention & Visitors Bureau (GMCVB) has launched MIAMI EATS – a new program to help our restaurants and their employees during this crisis.
Miami’s Hotels for Essential Lodging – Many hotels have temporarily closed their doors, but numerous hotels remain open to Essential Lodgers. The Greater Miami Convention & Visitors Bureau (GMCVB) has compiled a list of its hotel partners that are currently open.
Prospera – provides quality training and consulting by business seminars and individual consultations virtually.
- Contact: 786-329-5830
Restaurants and Restaurant Workers – Resources for Restaurants and Workers Coping with the COVID-19 Emergency
- SBA Disaster Assistance Customer Service Center.
- Coronavirus (COVID-19): Small Business Loan Information
- SBA Resource Partners
USBG National Charity Foundation – COVID-19 Relief and Response Information
Bank On – provides the bank accounts available in addition to requirements that may be needed to open those accounts. Banks offering these accounts:
- Bank of America, Advantage SafeBalance Banking Account
- Chase, Secure Banking Account
- Citi, Access Account
- Dollar Bank, No Overdraft Checking Account
- First Commonwealth Bank, SmartPay Card
- KeyBank, Hassle-Free Account
- Northwest Bank, Compass Digital Account
- U.S. Bank, Safe Debit Account
- Wells Fargo, EasyPay Card
- Truist Bank, Money Account (available at BB&T online and their branches)
Official Public Health Information:
Miami-Dade Coronavirus Call Center Hotline
Call: (305) 324-2400
Safety & Mental Health:
Department of Children and Families — 305-377-5773
Domestic Violence Hotline — 800-962-2873
Elder Help Line (8:00a.m. – 5:00p.m.) — 305-670-4357
Rape Hotline — 305-585-7273
Suicide Prevention /SAFENET — 305-358-HELP (4357)
AT&T – home and wireless internet customers assistance available.
- ACCESS COVID-19 Keep Americans Connected Program – keep America connected free internet for 60 days, for qualifying households. Visit ATT/Access for complete information and how to apply.
Comcast – service and data information.
FPL – information on Coronavirus COVID-19 and billing extensions.
Miami-Dade Water – information on water accessibility and safe to drink and wastewater services
Peoples Gas – billing and extensions
Xfinity – WiFi public hotspots.