COVID-19 Resource Center

COVID-19 Resource Center 2020-04-02T09:14:07-04:00

Information updated as of April 2, 2020

The novel Coronavirus 2019 (COVID-19) outbreak is now a major international pandemic affecting all our lives. United Way is proactively monitoring and aggregating information and resources that are available to help Miami-Dade community members during this economic and public health crisis.

Give Help

To make a donation to the Miami Pandemic Response Fund, click here.

To volunteer your time to help those affected by COVID-19, click here.

Get Help

Need help? We’ve started to aggregate information and links to different information and resources below to help you access important services like information/data recovery for businesses, legal and financial counseling for individuals, help filing for state assistance, and more.

NOTE: Please note this page will be updated as new information is available to assist families, small businesses and nonprofit organizations.

Miami Pandemic Assistance Program was created by generous donors to help families that may not be eligible for other assistance but are struggling with emergency needs, such as food, rent/mortgage assistance, etc., To request assistance, click here: English, Español, Kreyol

2-1-1 JCS Helpline Services (305.358.HELP) – Free 24-hour hotline in English, Spanish and Creole.

3-1-1 Contact Center – The County’s 311 Call Center is connecting senior citizens with food needs to the Emergency Operations Center for assistance.

Archdiocese of Miami –  Archdiocesan updates regarding Coronavirus.

Archdiocese of Miami Elderly Services and Mobile Meal Delivery – Providing mobile meal delivery program for some 700 elderly clients in South Florida.

Baptist Care On Demand – Baptist Health South Florida is offering FREE online urgent care visits for a limited time using the code CARE19.

Bankrate – Mortgage lenders offer help to borrowers affected by Coronavirus

CareerSource Florida – Several resources are available to address job loss or business disruption.

Family Caregiver Alliance – Providing visitation guidelines and resources for caregivers.

Federal Student Aid – Coronavirus and Forbearance Info for Students, Borrowers, and Parents – student loans interests waived.

Feeding South Florida – Food insecure individuals and families can request help. To apply visit:

Florida Blue – Offering free, Emotional Support from licensed clinicians in Florida to all Floridians including those who do not have insurance or have coverage with another health plan.

  • 24-Hour Toll-Free Helpline
  • Free Bilingual Emotional Support
  • 833-848-1762

Florida Department of Children and Families – The state has recently waived work requirements or two assistance programs providing food (Supplemental Nutrition Assistance Program – SNAP) and shelter (Temporary Assistance for Needy Families – TANF).

Greater Miami Jewish Federation – Coronavirus updates

  • JWorks is helping Jewish job-seekers
  • Emergency Hotline for emergency counseling, financial aid, food, domestic abuse assistance and other services — 305-576-6550

Homebound Seniors In-Home COVID-19 Testing Service

  • City of Miami call 305-960-5050
  • Miami-Dade County updates from the Mayor continue here

IRS – Latest updates in response to Coronavirus (COVID-19)

  • Economic Impact Payments – Check tax return requirements needed to receive an economic impact payment; low-income taxpayers, senior citizens, Social Security recipients, some veterans and individuals with disabilities who are otherwise not required to file a tax return will not owe tax.
  • Tax filing and payment deadlines for individuals extended to July 15

Jewish Community Services – JCS remains open, providing food, counseling, crisis response and information, and referral services.

National Alliance on Mental Health (NAMI) –  information and resources for Coronavirus COVID-19.

  • Helpline Monday-Friday, 10:00 a.m. to 6:00 p.m., EST (800) 950-6264

Reemployment Assistance (formally known as unemployment compensation) – If your employment has been negatively impacted as a result of the mitigation efforts in Florida to stop the spread of COVID-19, you may be eligible to receive Reemployment Assistance. Apply for benefits here:

Shopping hours – listing of specialized hours and services for older adults and vulnerable to prevent the Coronavirus spread from Business Insider.

Tourism Industry Help – support for the hundreds of thousands of airline, cruise line and travel and tourism employees that are the lifeblood of Miami’s hospitality industry and our economy.

United Way Guide to Services – free innovative programs and services in our community

YMCA – will be providing child care services for kids of first responders, healthcare workers as well as city and county staffers. Find a YMCA new you.

Immigrant Communities:

U.S. Citizenship and Immigration Services Response

Immigration and Customs Enforcement Guidance

Office for Civil Rights & Civil Liberties, US Department of Homeland Security communityengagement@HQ.DHS.GOV

Miami-Dade Public Schools:

Miami-Dade County Public Schools

Miami Dade County Public Schools Coronavirus Updates

M-DCPS Support Lines:

District Emergency Operations hotline: 305-995-3000

    • To answer questions from students, parents and other community members about school district-related coronavirus response efforts.
    • Hours of Operation: M – F from 8 a.m. – 4 p.m.

Instructional Learning Plan hotline: 305-995-HELP (4357)

    • To support students, parents and teachers in engaging in distance learning.
    • Hours of Operation: M – F from 8 a.m. – 4 p.m.

Mental Health Services hotline: 305-995-7100

    • To assist students and their families with mental health support.
    • Hours of Operation: M – F from 9 a.m. – 5 p.m.

M-DCPS Employee Assistance Program: 305-995-7111

    • To assist with wellness support for employees.
    • Hours of Operation: M – F from 9 a.m. – 5 p.m.

Devices and internet information – internet essentials update for Miami-Dade County Schools

Project UP-START – For support for unaccompanied youth

Summer BreakSpot – Reduced or free lunches for public school students.

Older Adults:

AARP’s Tele-Town Hall on Coronavirus Information – expert information and the opportunity to ask questions, please consider participating in  on Thursdays at 1 PM.

Coronavirus disease 2019 (COVID-19) Checklist: Older Persons – learn about national guidelines specific to older adults.

  • Contact the State of Florida COVID19 Call Center at 866-779-6121 or send inquiries to

AARP Community Connections – access to an easy venue for people of all ages to make a difference.  Read more about the program here.

Coalition to End Social Isolation and Loneliness – helpful ideas on staying connected while intentionally isolating oneself at home.

  • For immediate mental health support regarding COVID-19 anxiety, contact Crisis Text Line, text SHARE to 741741.
  • To identify supermarkets with designated hours for older adults, see the Interactive Map.

For healthcare questions, contact Medicare for information on COVID 19 including Telephone and Video health consultations with a doctor through Telehealth


Mission United – United Way of Miami-Dade – Free services for Veterans. Get empowered now!

Legal Services of Greater Miami

Miami VA Healthcare System

Miami Healthcare for Homeless Veterans Assistance

Miami-Dade County Homeless Trust

Online Intakes

Operation Sacred Trust – 855-778-3411 TEXT OST to 67076

Over the Phone Intakes: Miami-Dade (305) 576-0080

The Advocate Program –

To report racist behavior, harassment or discrimination due to COVID-19, please contact

Child Care Providers

Facebook Small Business Grants Program –  offering $100M in cash grants and ad credits to help while your business may be experiencing disruptions resulting from the global outbreak of COVID-19. A little financial support can go a long way. Visit to learn more at Boost with Facebook.

Families First Coronavirus Relief Act

Florida Emergency Bridge Loans

Florida Small Business Development Center Network at 866-737-7232 or email

Great Miami Chamber of Commerce – COVID-19 Resource Guide to help businesses find help through the crisis.

Legal Services of Greater Miami – provides free legal assistance COVID-19 response/recovery.

Lennar Trade Partners – resource to help you identify and take advantage of the many stimulus provisions in the CARES Act that provide small business owners with liquidity to manage their cashflow through this current environment.

Miami-Dade Beacon Council – Business Continuity: COVID-19 Business Resource Center

Miami Eats – the Greater Miami Convention & Visitors Bureau (GMCVB) has launched MIAMI EATS – a new program to help our restaurants and their employees during this crisis.

Miami’s Hotels for Essential Lodging – Many hotels have temporarily closed their doors, but numerous hotels remain open to Essential Lodgers. The Greater Miami Convention & Visitors Bureau (GMCVB) has compiled a list of its hotel partners that are currently open.

Prospera provides quality training and consulting by business seminars and individual consultations virtually.

Restaurants and Restaurant Workers – Resources for Restaurants and Workers Coping with the COVID-19 Emergency

Small Business Administration

USBG National Charity Foundation – COVID-19 Relief and Response Information

United Way of Miami-Dade Guide to Services for Small Businesses


Bank On – provides the bank accounts available in addition to requirements that may be needed to open those accounts. Banks offering these accounts:

Official Public Health Information:

Centers for Disease Control and Prevention

Florida Department of Health

Official COVID-19 hotline: 866-779-6121

Florida Department of Health in Miami-Dade County

Call: 305-324-2400

Miami-Dade Coronavirus Call Center Hotline

Call: (305) 324-2400

World Health Organization

Safety & Mental Health:

Department of Children and Families — 305-377-5773

Domestic Violence Hotline — 800-962-2873

Elder Help Line (8:00a.m. – 5:00p.m.) — 305-670-4357

Rape Hotline — 305-585-7273

Suicide Prevention /SAFENET — 305-358-HELP (4357)

AT&T – home and wireless internet customers assistance available.

Comcast   service and data information.

FPL  – information on Coronavirus COVID-19 and billing extensions.

Miami-Dade Waterinformation on water accessibility and safe to drink and wastewater services

Peoples Gasbilling and extensions

XfinityWiFi public hotspots.