COVID-19 Resource Center

COVID-19 Resource Center 2020-09-04T11:48:39-04:00
Information updated as of September 4, 2020

The novel Coronavirus 2019 (COVID-19) outbreak is now a major international pandemic affecting all our lives. United Way is proactively monitoring and aggregating information and resources that are available to help Miami-Dade community members during this economic and public health crisis.

Give Help

To make a donation to the Miami Pandemic Response Fund, click here.

To volunteer your time to help those affected by COVID-19, click here.

Get Help

Need help? We’ve started to aggregate information and links to different information and resources below to help you access important services like information/data recovery for businesses, legal and financial counseling for individuals, help filing for state assistance, and more.

Miami-Dade Pandemic Assistance Program

Miami-Dade County as a part of the federal CARES Act relief provided to the state of Florida established the Miami-Dade Pandemic Assistance Fund to address the short-term economic disruptions on working families by providing hardship assistance.

Due to the overwhelming response we’ve received for the Miami-Dade Pandemic Assistance Program, we are pausing receipt of applications for now. We will share updates if the application reopens.

NOTE: Please note this page will be updated as new information is available to assist families, small businesses and nonprofit organizations.

2-1-1 JCS Helpline Services (305.358.HELP) – Free 24-hour hotline in English, Spanish and Creole.

3-1-1 Contact Center – The County’s 311 Call Center is connecting senior citizens with food needs to the Emergency Operations Center for assistance.

Archdiocese of Miami –  Archdiocesan updates regarding Coronavirus.

Archdiocese of Miami Elderly Services and Mobile Meal Delivery – Providing mobile meal delivery program for some 700 elderly clients in South Florida.

Baptist Care On Demand – Baptist Health South Florida is offering FREE online urgent care visits for a limited time using the code CARE19.

  • Free Virtual Classes  which include meditation, mindfulness, tips for emotional well-being and Yoga

Early Learning Coalition of Miami-Dade/Monroe aims to assist “essential” working parents (health, first responders, grocery) in locating licensed child care programs.

  • Contact Child Care Resource and Referral unit at 305-646-7220, Monday-Friday from 8:00 am to 5:00 pm

Family Caregiver Alliance – Providing visitation guidelines and resources for caregivers.

FamilyWize – Prescription Savings- Steps to help coordinate at home delivery of prescription medications:

  • Call the FamilyWize toll free number at 800-222-281
  • A FamilyWize team member will work with you and your local participating pharmacy to arrange and schedule delivery to your home
  • Ask your pharmacist to apply your FamilyWize card number to receive a discount on your prescription
  • Learn more about the savings FamilyWize offers, please visit FamilyWize.org or simply download the free FamilyWize mobile app.

Federal Student Aid – Coronavirus and Forbearance Info for Students, Borrowers, and Parents – student loans interests waived.

Florida Blue – Offering free, Emotional Support from licensed clinicians in Florida to all Floridians including those who do not have insurance or have coverage with another health plan.

  • 24-Hour Toll-Free Helpline
  • Free Bilingual Emotional Support
  • 833-848-1762

Florida Department of Children and Families – The state has recently waived work requirements or two assistance programs providing food (Supplemental Nutrition Assistance Program – SNAP) and shelter (Temporary Assistance for Needy Families – TANF).

Florida KidCare Coalition
The Florida KidCare Coalition of Miami-Dade is offering enrollment assistance for any families who have recently lost health coverage or have had a change of income. Please see additional information here (insert flyer). Assistance is available in English, Spanish and Creole.

Greater Miami Jewish Federation – Coronavirus updates

  • JWorks is helping Jewish job-seekers
  • Emergency Hotline for emergency counseling, financial aid, food, domestic abuse assistance and other services — 305-576-6550

HCA Healthcare – Miami-Dade facilities provide chat box and digital assessment to evaluate patients’ risk of COVID-19. Patients identified as high risk will immediately be connected to medical care at their facility of choice.

  • Uninsured Patient Advisor Hotline – Benefit advisors provide recently laid off or furloughed patients free personalized guidance to healthcare coverage options. 833-541-5757, Monday-Friday, 8:00 am and 6:00 pm

Homebound Seniors In-Home COVID-19 Testing Service

  • City of Miami call 305-960-5050
  • Miami-Dade County updates from the Mayor continue here

Together with the COVID up higher in that same section as a bullet under COVID Testing with the sub- bullets to combine these in one area:

COVID-19 Testing Sites

Miami-Dade County FREE Testing
Please visit for a list of free testing sites and to make an appointment.

Community-based testing sites are available across Miami-Dade County and Broward County.

Testing and Vaccinations for Children
The University of Miami Pediatric Mobile Clinic is offering FREE COVID-19 testing for children of all ages by appointment. To set up a test, call 305.243.2059. The mobile clinic is also offering free vaccinations by appointment. To set up the vaccinations call 305.243.6407.

IRS – Latest updates in response to Coronavirus (COVID-19)

  • Economic Impact Payments – Check tax return requirements needed to receive an economic impact payment; low-income taxpayers, senior citizens, Social Security recipients, some veterans and individuals with disabilities who are otherwise not required to file a tax return will not owe tax.
  • The “Get My Payment” portal is now available.
    Check on the status of your Economic Impact Payment
    This application will give you information about:

    • Your payment status
    • Your payment type
    • Whether we need more information from you, including bank account information
  • Tax filing and payment deadlines for individuals extended to July 15

Jewish Community Services – JCS remains open, providing food, counseling, crisis response and information, and referral services.

Miami Diaper Bank
Supporting disadvantaged children and struggling families across South Florida whose lives are impacted by the COVID-19 crisis..Are you in need of diapers?  Complete a contact form at https://www.miamidiaperbank.com/contact#contact-bedford and include your name, phone number, email, child’s age, size of diaper and location zip code.  For more information visit Miami Diaper Bank.

Miami Eviction Prevention Program
The Eviction Prevention Program (EPP), for eligible renter households within City of Miami limits (property address must begin with Folio 01) provides up to $3,500 (one-time) towards the rental arrears of qualifying City households who are: (1) 80% Area Median Income or below*; (2) experienced job loss or income reduction on or after March 1st due to COVID-19; and (3) submit a completed application package that includes photocopies of all required supporting documents.
Applications available:

  • downloaded here(PDF, 1MB),  Monday, August 3, 9 am – Friday, August 14
  • Paper applications may be picked up
    Monday, August 3 – Friday, August 14, 9 am to 4 pm, at
    Miami Riverside Center
    444 SW 2 Ave.
    Miami, FL 33130.
  • For questions, please call 305-416-2080.

National Alliance on Mental Health (NAMI) –  information and resources for Coronavirus COVID-19.

National Council on Alcoholism and Drug Dependence, Inc. (NCADD) – 1-800-NCA-CALL (622-2255)

National Disaster Distress Helpline offers emotional support and ability to speak to a trusted healthcare provider for any medical concerns 24/7. 1-800-985-5990 or text TalkWithUs to 66746

National Domestic Violence Hotline is 24/7, confidential and free: 1-800-799-7233 and through chat.

National Drug Helpline– 1-844-289-0879

Reemployment Assistance (formally known as unemployment compensation) – If your employment has been negatively impacted as a result of the mitigation efforts in Florida to stop the spread of COVID-19, you may be eligible to receive Reemployment Assistance. Apply for benefits here.

REHABSPOT
Get Help During COVID-19 TreatmentCo-Occurring DisordersIsolation and Addiction
If your job, classes, and social life have held you back from getting help, why not give rehab a chance during this time of isolation? With just 30 days at a professional rehab center, you can get clean and sober, start therapy, join a support group, and learn ways to manage your cravings. For more information contact REHABSPOT at (877) 765-3192.

Shopping hours – listing of specialized hours and services for older adults and vulnerable to prevent the Coronavirus spread from Business Insider.

Substance Abuse and Mental Health Services Administration (SAMHSA) – 1-800-662-HELP (4357)

Tourism Industry Help – support for the hundreds of thousands of airline, cruise line and travel and tourism employees that are the lifeblood of Miami’s hospitality industry and our economy.

United Way Guide to Services – free innovative programs and services in our community

Wellmed Charitable Foundation– telephone-based programs for caregivers and health professions on the issue of compassion fatigue: 1-866-390-6491  caregiversos@wellmed.org

YMCA – will be providing child care services for kids of first responders, healthcare workers as well as city and county staffers. Find a YMCA new you.

Feeding the Community:

Feeding South Florida – Food insecure individuals and families can request help. To apply visit: feedingsouthflorida.org/benefits-emergency-services/

Feeding our Community’s Children

Miami-Dade County Public Schools Summer Meals
M-DCPS Summer Meal Distribution Sites: Beginning Monday, June 8th Grab and Go Meals will be available for pick up on Tuesdays and Fridays from 10:00 AM to 1:00 PM. Download PDF

Pollo Tropical is giving away a Kids Classic TropiChop Bowl and small bottle of water every Monday through Friday from 11 a.m. to noon at all of its locations in Miami-Dade, Broward and Palm Beach counties. To get the freebie, you need to order through the restaurant’s drive-thru and have a child who is 12 or younger in the car with you. Only one free meal will be given to each child every day and does not apply to online orders. The offer does not require you to purchase an adult entree or show a coupon or promo code. To find a Pollo Tropical location near you, visit https://www.pollotropical.com/locations.

Regis House: Food distribution and Telehealth Services
Food distributions every Tuesday – 1:00pm -3:00pm
2010 NW 7 Street, Miami, FL 33125
P: 305-642-7600

SNAP (Food Stamps)
Florida Department of Children and Families – As of 4/21/20 all SNAP recipients may use their EBT cards to purchase groceries online through Walmart and Amazon.

Healthcare Workers and First Responders

BP is offering 50 cents off gas per gallon to healthcare workers and first responders. Click link to register.

Immigrant Communities:

U.S. Citizenship and Immigration Services Response

Immigration and Customs Enforcement Guidance

Office for Civil Rights & Civil Liberties, US Department of Homeland Security communityengagement@HQ.DHS.GOV

Miami-Dade Public Schools:

Miami-Dade County Public Schools

Miami Dade County Public Schools Coronavirus Updates

M-DCPS Support Lines:

District Emergency Operations hotline: 305-995-3000

    • To answer questions from students, parents and other community members about school district-related coronavirus response efforts.
    • Hours of Operation: M – F from 8 a.m. – 4 p.m.

Instructional Learning Plan hotline: 305-995-HELP (4357)

    • To support students, parents and teachers in engaging in distance learning.
    • Hours of Operation: M – F from 8 a.m. – 4 p.m.

Mental Health Services hotline: 305-995-7100

    • To assist students and their families with mental health support.
    • Hours of Operation: M – F from 9 a.m. – 5 p.m.

M-DCPS Employee Assistance Program: 305-995-7111

    • To assist with wellness support for employees.
    • Hours of Operation: M – F from 9 a.m. – 5 p.m.

New Grab n’ Go Meals Schedule – Parents can get meals for multiple days at a time.

Devices and internet information – internet essentials update for Miami-Dade County Schools

Project Ease Distance Learning is offering Free online tutoring for Miami-Dade County students K – 12. Register Now

Project UP-START Program serves families of M-DCPS students who are experiencing housing instability. Easy access to an informative page provides contact information during this statewide school closure.

Summer BreakSpot – Reduced or free lunches for public school students.

Older Adults:

AARP’s Tele-Town Hall on Coronavirus Information – expert information and the opportunity to ask questions, please consider participating in  on Thursdays at 1 PM.

Coronavirus disease 2019 (COVID-19) Checklist: Older Persons – learn about national guidelines specific to older adults.

  • Contact the State of Florida COVID19 Call Center at 866-779-6121 or send inquiries to COVID-19@flhealth.gov.

AARP Community Connections – access to an easy venue for people of all ages to make a difference.  Read more about the program here.

Coalition to End Social Isolation and Loneliness – helpful ideas on staying connected while intentionally isolating oneself at home.

  • For immediate mental health support regarding COVID-19 anxiety, contact Crisis Text Line, text SHARE to 741741.
  • To identify supermarkets with designated hours for older adults, see the Interactive Map.

For healthcare questions, contact Medicare for information on COVID 19 including Telephone and Video health consultations with a doctor through Telehealth

The Restaurant Connection
In partnership with three local restaurants, the Alliance for Aging developed “The Restaurant Connection”. Through The Restaurant Connection, hot home delivered meals are being provided to people over the age of 60 who have difficulty preparing a nourishing meal each day or who cannot or do not want to venture out to the grocery store in order to stay safe in their homes during the COVID-19 crisis. Area restaurants deliver nutritiously balanced meals to enrolled individuals several times per week so they receive a meal for each day. Referrals can be made on line at https://therestaurantconnection.org or by calling 321-482-2661 (English) or 305-340-0244 (Spanish); both numbers are toll-free. They can also contact the Aging & Disability Resource Center (ADRC) Helpline at the Alliance for Aging at 305-670-4357.

Veterans:

Mission United – United Way of Miami-Dade – Connecting Veterans to a network of community support to ensure success after military transition . Get empowered now!

Legal Services of Greater Miami – Veteran’s Advocacy Program – helps veterans and their families with a variety of legal issues, including​ Discharge Upgrade and Veteran’s Benefits.
Online Intakes

Miami VA Healthcare System – serves Veterans in three South Florida counties: Miami-Dade, Broward and Monroe.

Miami Healthcare for Homeless Veterans Assistance – HCHV is a hub for housing and other services to assist homeless Veterans by offering them entry to VA care.  During coronavirus closures, please call:

Miami-Dade County Homeless Trust ( http://www.homelesstrust.org/) is tasked with ending homelessness in the County. Homeless veterans and their families are prioritized for housing and services through the Continuum of Care.  Together we can end homelessness.
Operation Sacred Trust is charged with bringing unique approaches, experiences and expertise to serve homeless and low-income Veterans in Miami-Dade and Broward counties, located in the heart of South Florida.  Contact Us:

The Advocate Program –  partners with several community partners to provide veterans with an array of wrap around services to assist them on their journey towards housing stability.

To report racist behavior, harassment or discrimination due to COVID-19, please contact CommunityEngagement@hq.dhs.gov

Small Business Assistance Program, part of the broader Miami Pandemic Assistance Program, was created by generous donors to help small businesses that may not be eligible for other assistance but are struggling to pay rent for leased space. To apply for assistance, small business owners will need to meet the eligibility requirements and will need to provide certain documentation to complete the application. If you are approved for rental assistance, the allocated funding will be paid directly to your landlord and/or lessor, and amounts will be verified through the documentation provided. To request assistance, click here.

Child Care Providers

Additional Services

Bacardi #RaiseYourSpirits commits $3 million in relief to bars and restaurants affected by the COVID-19 shutdowns.

BizHelp.Miami  is powered by the Miami-Dade Beacon Council and Slalom to provide resources for small businesses on available funding including technical assistance with applications and from applications qualified community partners.

No longer accepting applications – City of Miami Small Business Continuity Micro Enterprise Program that will help organizations with 5 employees and less.  For more information visit City of Miami website. For availability and more information visit City of Miami website.

Desai Sethi Foundation is accepting applicants for the current round of our Community Resilience Prize through Tuesday, May 19th. Community members have an opportunity to share their creative ideas and receive up to $5,000 to make their vision a reality.

Facebook Small Business Grants Program –  offering $100M in cash grants and ad credits to help while your business may be experiencing disruptions resulting from the global outbreak of COVID-19. A little financial support can go a long way. Visit to learn more at Boost with Facebook.

Florida Emergency Bridge Loans – Short-term, interest-free working capital loans intended to “bridge the gap” between the time a major catastrophe hits and when a business has secured longer term recovery resources

Florida Small Business Development Center Network at 866-737-7232 or email Disaster@FloridaSBDC.org

Great Miami Chamber of Commerce – COVID-19 Resource Guide to help businesses find help through the crisis.

Goldman Sachs has committed to delivering $550 million across two separate initiatives to help small businesses and communities around the world in response to COVID-19.

Legal Services of Greater Miami – provides free legal assistance COVID-19 response/recovery.

Lennar Trade Partners – resource to help you identify and take advantage of the many stimulus provisions in the CARES Act that provide small business owners with liquidity to manage their cashflow through this current environment.

Little Haiti Small Business Fund at Miami Foundation for businesses with revenues up to $1 million and up to 10 employees, apply here:
https://forms.gle/ESChV6qFgCCHMDLK9

Miami-Dade Beacon Council – Business Continuity: COVID-19 Business Resource Center

Miami Eats – the Greater Miami Convention & Visitors Bureau (GMCVB) has launched MIAMI EATS – a new program to help our restaurants and their employees during this crisis.

Miami’s Hotels for Essential Lodging – Many hotels have temporarily closed their doors, but numerous hotels remain open to Essential Lodgers. The Greater Miami Convention & Visitors Bureau (GMCVB) has compiled a list of its hotel partners that are currently open.

Prospera provides quality training and consulting by business seminars and individual consultations virtually.

Restaurants and Restaurant Workers – Resources for Restaurants and Workers Coping with the COVID-19 Emergency

Shopify Small Business Financing $200 million in small business funding via Shopify Capital.

Small Business Administration

USBG National Charity Foundation – COVID-19 Relief and Response Information

United Way of Miami-Dade Guide to Services for Small Businesses

Verizon Small Business Recovery Fund –  Thanks to a $2.5 million investment from Verizon, Local Initiatives Support Corporation (LISC) is offering grants to help small businesses fill urgent financial gaps until they can resume normal operations or until other more permanent financing becomes available.

Banking:

Individuals without bank accounts:

As you may have heard by now, the federal government is providing consumers with stimulus checks. If a consumer does not have a bank or credit union account, their stimulus check may be delayed for several weeks or months in the mail.

There is some good news. With the help of the Federal Deposit Insurance Corporation (FDIC), the United Way of Florida has a list of banks that will open accounts, on-line. From there, consumers can provide their account information to the IRS for direct deposit which will provide their stimulus check faster than the mail. Here are the steps:
1.    Open a bank account online. FDIC’s BankFind tool allows you to locate FDIC-insured banking institutions in your area. The list of banks in offering the opportunity to open an account online is located here. Instructions on how to open an account are available here.
2.    Once an account is opened, the bank will provide a routing number and an account number.  Consumers can submit that information through the IRS portal to receive their economic impact payment if they are eligible.  More information is available on the IRS’s website, including these Frequently Asked Questions.

Finally, here’s the FDIC’s new webpage launched last week dedicated to helping consumers get the information they need to receive your stimulus check electronically.

Bank On Miami is a part of a national partnership with financial institutions with a goal of providing access to safe and affordable Bank Accounts. These accounts have been verified to meet national Bank On standards, including low-cost and low-fee basic transaction capabilities with features like online bill pay and no overdraft fees. The following accounts are certified as Bank On products, and can be opened and accessed online. Having a bank account that can accept direct deposit is the fastest way to receive any financial relief you may be eligible for.

COVID-19: It’s never been important to have a bank account

Goldman Sachs Us Small Business Resource Center – has committed to delivering $550 million across two separate initiatives to help small businesses and communities around the world.

Insurance:

AHIP (America’s Health Insurance Plans) – Health insurance providers are committed to help prevent the spread of the coronavirus strain COVID-19 with some ways health insurance providers are taking action. For more information on your specific plan benefits please contact your health insurance provider.

IRS:

The Miami Tax Guide: Answers to the most common questions from Miamians about taxes, plus learn how to claim your COVID-19 stimulus payment.

IRS Economic Impact Payments Information Center
The IRS reminds taxpayers that Economic Impact Payments will be distributed automatically to most people starting next week. Eligible taxpayers who filed tax returns for 2019 or 2018 will receive the payments automatically. In the near future, automatic payments will also go to those receiving Social Security retirement or disability benefits and Railroad Retirement benefits.
Note: For security reasons, once this economic impact payment is made to the taxpayer, within 15 days the IRS plans to mail a letter with information about the payment to the taxpayer’s last known address.  Remember, at no point will the IRS call, text, email or contact you on social media asking for personal or bank account information – even related to the economic impact payments.

How to receive your Economic Impact Payment
If the IRS has your 2018 or 2019 tax return on file, the economic impact payments will be sent to the address or bank direct deposit on those returns.
If you are currently receiving Social Security benefits (including Security Supplemental Income, Social Security Disability Income, Social Security Survivor Benefits and Railroad Benefits), you will receive the economic impact payment through the same method you receive these benefits.
As of April 10, 2020: For eligible U.S. Citizens or permanent residents who are not typically required to file a federal income tax return, or had income that did not exceed $12,200 ($24,000 for married couples) in 2019, you can provide the necessary information to the IRS via their new Non-Filers: Enter Payment Info Here portal.

If you do not have a bank account to receive your Economic Impact Payments, you can open one online.
Having a bank account that can accept direct deposit is the fastest way to receive any financial relief you may be eligible for.

Bank On Miami is a part of a national partnership with financial institutions providing access to safe and affordable bank accounts.
The national Bank On site lists accounts that can be opened online, and are certified as meeting national Bank On Account Standards (including no overdraft fees, and low-cost and low-fee transaction capabilities with features like online bill pay).

Social Security Beneficiaries with Dependents and Who Do Not File Tax Returns to Receive $500 Per Child Payment need to take action immediately. They should immediately go to the IRS’s webpage at www.irs.gov/coronavirus/non-filers-enter-payment-info-here and visit the Non-Filers: Enter Payment Info Here section to provide their information. Social Security retirement, survivors, and disability insurance beneficiaries with dependent children and who did not file 2018 or 2019 taxes need to act by Wednesday, April 22, in order to receive additional payments for their eligible children quickly. SSI recipients need to take this action by later this month; a specific date will be available soon.

Official Public Health Information:

Centers for Disease Control and Prevention

Cosmic Kids Yoga

Florida Department of Health

Official COVID-19 hotline: 866-779-6121
Email: COVID-19@flhealth.gov

Florida Department of Health in Miami-Dade County

Call: 305-324-2400

GoNoodle movement and mindfulness videos created by child development experts. Available free at school, home, and everywhere kids are.

Health Care Professionals & Medical Educators burnout resources

Hospitality Industry Relief Fund – provided by Florida International University’s Chaplin School of Hospitality and Tourism Management in conjunction with the South Beach Wine and Food Festival

Miami-Dade County ‘help line’ for residents who need temporary hotel rooms to isolate.
Program open to those who test positive — or risk getting exposed in their household — to COVID-19.
Call is 305-614-1716 between 8 a.m. and 5 p.m. daily

Mental Health Resources for Schools Responding to COVID-19

Miami-Dade Coronavirus Call Center Hotline

Call: (305) 324-2400

Supporting Families During COVID-19 | Enfrentar el COVID-19: recursos para padres

Supporting Kids During the Coronavirus Crisis |Cómo apoyar a los niños durante la crisis del coronavirus

Staying Safe During COVID-19 -National Domestic Violence Hotline|  Mantenerse segurx durante COVID-19

Tips for Coping with Coronavirus Anxiety

World Health Organization

Safety & Mental Health:

Department of Children and Families — 305-377-5773

Domestic Violence Hotline — 800-962-2873

Elder Help Line (8:00a.m. – 5:00p.m.) — 305-670-4357

Rape Hotline — 305-585-7273

Suicide Prevention /SAFENET — 305-358-HELP (4357)

AT&T – home and wireless internet customers assistance available.

Comcast   service and data information.

FPL  – information on Coronavirus COVID-19 and billing extensions.

Miami-Dade Waterinformation on water accessibility and safe to drink and wastewater services

Peoples Gasbilling and extensions

XfinityWiFi public hotspots.

CareerSource Florida – Several resources are available to address job loss or business disruption.

  • Regional Reemployment Assistance Hub (RRAH) launched to afford South Floridians (Miami-Dade & Monroe Counties)
    alternative unemployment filing methods.

    • Applications available on-line. If you have access to a computer, you can download the fillable
      application at www.floridajobsresources.com.
    • Call-Center will operate seven (7) days a week (Sunday thru Saturday) from 8:00am to 8:00pm.
      For assistance, please call 305-929-1547.

Reemployment Assistance (formally known as unemployment compensation) – If your employment has been negatively impacted as a result of the mitigation efforts in Florida to stop the spread of COVID-19, you may be eligible to receive Reemployment Assistance. Apply for benefits here.

Florida Blue is hiring Member Care Specialists in preparation for business resuming after the current situation to support their members.
Positions are at the Doral/Miami office and in their multilingual call center group that may work remotely.

The information shared on this page is aggregated for your convenience to provide quick and simple access to a variety of external resources available to the community. These services are not provided by United Way of Miami-Dade and may change or be discontinued at any time without notice.